Landing an enterprise-level client can oftentimes mark a new beginning for your agency’s growth and success. But staying on top of SEO metrics for your enterprise-level clients can leave your agency scrambling for resources if you don’t have the right strategy.
Enterprise SEO metrics involve a slightly broader approach than regular SEO metric tracking. Knowing which enterprise SEO metrics to track, and how to present them to busy execs is what’ll make or break your success and keep them coming back in the long run.
Since the pressure is on, this article will help you explore enterprise SEO metrics and best practices for tracking them to glean insights from a mountain of data. But first:
What is Enterprise SEO?
Enterprise SEO typically refers to optimizing a website with some prominence and often involves dealing with websites with thousands, or in some cases millions, of pages.
A large part of enterprise SEO is spent focusing on bot performance and page rendering solutions. Getting millions upon millions of pages served to the search engines quickly and crawled and indexed, is crucial to maximizing traffic.
— Noah Turner, Senior SEO Manager at Target.com
Though not every enterprise website is quite so large. For some, their scale may be more visible in the offline world. There are usually numerous stakeholders involved and are operating on a high revenue level. The point is that these clients are not small businesses fighting for the right SEO niche—these are major players in a much bigger game.
The good news is that enterprises typically have an established authority behind their brand and their website, so that piece of the equation is not something your agency has to build from scratch.
The bad news is that gains can be harder to come by, and ranking drops—even when they might seem inconsequential to a small business—can mean a loss of significant revenue for an enterprise-level website.
What Metrics To Use When Reporting on Enterprise SEO
When figuring out the specific metrics you want to use, you first need to know what your client’s goals are. Investing dozens of hours creating reports and updates for a variety of stakeholders is a complete waste of time if you aren’t putting the numbers they are most interested in seeing.
Adam Dince, Director of SEO at RingCentral and former Director of SEO at Deluxe Corp., explains how typical SEO metrics are scalable up to the enterprise level. It's not about finding whole new metrics and more about learning which of these metrics are most relevant to enterprise-level clients:
Before moving forward, review your client’s needs and your agency’s responsibilities. Whether it’s driving traffic to a website or generating sales, or driving conversions. Whatever the goal, make sure the metrics you use always speak to it.
— Adam Dince, Director of SEO at RingCentral
There are several KPIs that are particularly helpful when highlighting an effective enterprise SEO strategy:
Growth of organic traffic
Pages driving traffic
Organic conversion and revenue
Backlink profile growth
Let’s move to greater detail on them so you can determine which of these metrics best reflects what success looks like for your enterprise client.
1. Growth of Enterprise-Level Organic Traffic
One of the most basic metrics of SEO success is measuring how many more people are finding a website. The metrics for these are the number of visitors, sessions, average pageviews, session duration, bounce rate, and interactions per visit.
At the enterprise level, where traffic numbers tend to be larger, world events can have a greater impact than they might on a smaller business. For example, the recent COVID pandemic saw massive changes to search habits on Google. Although you obviously can’t predict a pandemic, your agency needs to be aware of the current global narratives and consider what, if any, impact they might have on search habits and web traffic for your client.
One thing that is quite common in the enterprise SEO world is breaking down that growth by profit center or content type. For example, while a small business client may only be interested in total organic growth, an enterprise client will often want to see how that growth is broken down by page types (product, company information, blog content, investor relations pages, etc.) and even by profit center (different product categories and groupings).
2. Multi-Touch Attribution
One of the strengths of operating in the enterprise space is the power of the tools available, including the ability to monitor a customer's journey through the many touchpoints of your marketing strategy.
Industry experts have estimated that a customer can go through anywhere from 28 to 62 touchpoints between their first interaction with a brand and an eventual purchase. Somewhere along that chain, SEO is bound to play a role.
But even at the enterprise level, trying to model every single one of those touchpoints for thousands upon thousands of transactions becomes a daunting task. The trick is to focus on the key decision points along that journey using the right attribution model.
3. Keyword Grouping
Take a look at Wayfair: they sell more than 14 million products across the 5 branded websites they operate. That is far too many keyword combinations to attempt to measure at a granular level. Even on a smaller scale (if you can consider Target "smaller"), with over 250,000 SKUs, there is no realistic way to track every keyword variation for every product.
When we’re playing in the larger ballpark, enterprise SEO marketing involves splitting these keywords into different categories of keywords, instead of the keywords themselves.
Ie. While a small business might want to rank for a more specific set of keywords like "Men's Yellow Tennis Shoes" (with a volume estimate at around 750 searches per month), an enterprise client would more likely target "Men's Tennis Shoes" (at 393k) or "Men's Shoes" (at 14.5 million searches per month).
While product pages are important, at the enterprise level, if you ensure the categories are ranking then the product pages will take care of themselves.
Breaking out Branded vs Non-Branded traffic is an easy way to measure performance with the goal of protecting brand traffic.
4. Pages Pulling in Traffic
Knowing which pages bring in the most traffic is a must. But at the enterprise level, that can mean sifting through massive websites with thousands of pages. Highlighting the top ten might be skewed towards a few strong performers, and no one wants to read a thousand-page report going over every page.
Instead, take a look at the types of pages that are responsible for the most traffic and conversions, as well as the number of them on the website. That way you can focus on which high-value parts of your client’s site people are visiting, creating an opportunity to recreate that success.
Be prepared to focus some time and attention on pages that may not seem like the right focus area from a purely SEO-driven perspective. It is not uncommon for enterprise clients to drill into new product launches or line expansions to gain as much insight as they can on new product opportunities, even if the traffic volume is relatively small compared to their core business. This is especially true if the company is going through a brand transformation or is trying to substantially shift its business model.
Case in Point: In 2009, the Digital Services division at Deluxe Corp made up less than 10% of total traffic and revenue, but it was a growth area for the business. Because of this, there was a laser focus on the growth of Digital Services, which seemed odd to many of the people who worked at a 100 year-old check printer. But that was because it was seen as the future of Deluxe, even though it was a relatively small piece of the current revenue. Now, Deluxe has completely transformed itself into a leading provider of digital business solutions.
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5. Organic Conversion and Revenue
Your client is paying big bucks for your agency’s services, so they’re looking for a return on their investment. Highlighting how your agency’s SEO strategy is driving the metrics that are affecting your client’s bottom line is the equivalent of showing off the fruits of your labor.
At the enterprise level, you'll want to revisit the attribution modeling to understand not only the conversions directly associated (or attributed to) organic search but also those where SEO assisted in that conversion journey.
That's where integrations with CRM tools such as HubSpot or Salesforce come in handy. With more advanced attribution modeling, your agency has a clearer view of the impact SEO is having on the business overall.
Typically, an enterprise client will pick one attribution model for reporting to maintain consistency across all of its channels, but the other models can be used for optimization and planning purposes.
6. Backlink Profile Growth
A high-profile website should be getting a lot of attention from other sites, and with that should come an increase in the number of links it gets. Tracking the growth in the number of backlinks to your client’s site is a quick way of demonstrating how their profile is growing over time.
Backlinks need to be aligned to the company's goals, so while a particular low-cost gadget may become popular with Mommy Bloggers, your client may want more focus placed on their high-end electronics.
That's why only a lucky few are able to sit back and just let those organic links roll in on their own. Using an automated tool to track link-building campaigns eases a lot of the burden of figuring out how many of those links have the authority to raise your client’s search profile.
Jeremy Moser, CEO of uSERP, a digital marketing agency that has worked with such enterprise brands as Hubspot, Cisco, and Monday mentions two factors that are important for link-building campaigns at the enterprise level:
Number one, what pages drive the most conversions for them, both for their bottom-line and soft conversions like a newsletter sign-up. These should always be the main focus to build digital PR style backlinks that can increase keyword rankings and drive sales.
Enterprise SEO Best Practices
SEO reports at the enterprise level have a lot of eyes on them, which translates to a lot of pressure to get the right things done and do them correctly. Keep these best practices in mind and your messaging will always be on point.
Consider Other Marketing Channels
At the enterprise level, marketing initiatives are often far broader than your agency’s SEO work. Whenever possible, connect the dots between your agency’s actions and the company’s bottom line.
For example, if the enterprise client you are working with has a significant focus on lead gen, it’s important to not just report the number of leads that are generated but also tap into their CRM tools such as HubSpot or Salesforce to report on the quality of those leads. An enterprise client will be far happier with your services if you are able to deliver a solid volume of high-quality leads than they would if you deliver a bunch of empty leads that don't fill the funnel.
Visualize First, Then Explain
Your enterprise clients are going to be busy clients. Nine times out of ten, they'll want your reports to provide insights that can be absorbed quickly and easily.
Data visualizations will help your team showcase your successes quickly with graphs and charts that highlight growth. Below that, you can provide deeper insights into what is working and what isn't, with some of the more granular details to support.
They say a picture is worth a thousand words. That also means that it's worth an average of 3.3 minutes of your client's time. If you can sum up your SEO work in an image, do so. For your clients who want more detail, you can always provide more context deeper in the report or directly in their SEO dashboard.
And don't forget an Executive Summary!
Know Where to Send Data
Not every department is going to care about every stat. The key to highlighting the right metrics to represent SEO performance is knowing who the target audience is for each report. Whether it’s the CEO looking for SEO’s impact on the bottom line of revenue generation, or the social media manager looking to know which keywords to highlight in their content. SEO Is useful across many channels, but not every aspect of SEO is need-to-know for every department.
A good rule of thumb when presenting metrics is that the “Why” is often more important than the “What”. A big traffic number doesn’t mean much without the proper context. Why did it go up? Did it go up across the board or only for certain pages? Did this lead to conversions? All of these can be explained with more numbers, but it’s better to highlight a few KPIs and use them to provide an analysis of what is happening.
The amount of data you’re collecting can be enormous, and even when it is relevant, sometimes it’s better to focus on the key insights instead of going into minute detail. Adding two dozen extra pages of stats on hourly keyword fluctuations during the Labor day weekend makes a report way longer than it needs to be.
One of the easiest ways to do this, at least on the AgencyAnalytics platform, is to create unique client accounts and choose exactly what you want to share with each one. Another option is to build custom SEO reports that provide exactly the information that the recipient needs.
Tools for Enterprise SEO
SEO optimization at the enterprise level can be quite complex. That's why most large-scale companies rely on dedicated tools to help drive improvements in content quality and rankings. The most popular enterprise SEO tools include:
One of the most common tools at the enterprise level, Moz provides detailed information on SEO performance over a number of domains. These insights can be easily viewed on our Moz dashboard, collecting all that precious data in one place.
Another favorite among businesses large and small, SEMrush is a powerful tool for measuring the SEO performance of your client’s website. Our SEMrush reports provide these metrics in an easily readable format.
Ahrefs is another industry leader when tracking SEO performance, tracking everything from backlinks to domains. Our Ahrefs reports, which can be easily automated, save time when working at the higher volumes that are required at the enterprise level.
Google Search Console
A standard for SEO at any level, Google Search Console is still one of the best ways to get an idea of the way Google looks at your website from the viewpoint of a search engine. This tool is a must, no matter the business size.
Bing Webmaster Tools
While the second most popular search engine only gets about 7.6% of the search market share, when your client is an enterprise, that translates into a lot of people you can’t afford to ignore. After all, 7.6% of $14 billion (Wayfair's online revenue in 2021) is still a lot of potential revenue. That’s why you should also make sure your agency is paying attention to Bing Webmaster Tools as well.
How To Bring These Enterprise SEO Tools Together
However, the major drawback of any of these standalone SEO tools is that they lack some of the cross-platform analysis that is important for painting the whole picture.
How does that organic search connect to the CRM data so that your agency can see the close rates of the leads being generated? Are the company's social followers and engagement growing as part of the content marketing strategy?
These are the kinds of questions that need to be asked, and answered, at the enterprise level. That's why gathering data from as many relevant sources and presenting it in an easy-to-understand way is an agency best practice that remains true with enterprise clients.
Taking Enterprise SEO Up a Notch
The principles behind SEO tend to scale dramatically at the enterprise level. And one of those principles is to remember is an SEO strategy must be guided by the needs of the client, and their customers. At the enterprise level, that might mean dealing with more stakeholders and larger amounts of data, meaning your agency will need to find ways of extracting key insights and delivering them to the right people—whatever their needs might be.
Providing the key SEO metrics at the enterprise level doesn’t end with some numbers on paper. An agency demonstrates its value by explaining what those numbers mean to the right people and creating strategies to turn them into success stories.
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